You probably have heard the compelling statistics on the value of emotional intelligence. For example, a study of over 40 Fortune 500 companies found that sales professionals who had high emotional intelligence outperformed those with medium or low EI by 50%. Another Fortune 500 company found that by assessing emotional intelligence levels and then delivering training and coaching to improve emotional awareness, social skills and stress management they boosted retention by 67% and saved $30 million. Over 50 studies found a positive relationship between emotionally intelligent leadership and employee satisfaction, retention, and performance.
Here are two key factors which are crucial for emotionally intelligent leadership with corresponding coaching strategies:
The core of emotional intelligence is awareness of our own emotions, what causes them, and how we react to them. Leaders who are more aware of their emotions find it easier to regulate their behavior and control the impact of their emotions on their co-workers and family members. Leaders who are in tune with the physiological signs of their emotions use those clues to help them identify emotional information and use that data to their benefit.
Coaching Strategies for Emotional Self-Awareness:
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Individuals who effectively express emotions use body language and words to convey their feelings in a way that is not hurtful to others. If you are relatively strong in emotional expression you likely can bring your true feelings to the surface easily and usually can find ways to express positive emotions like happiness as well as more uncomfortable emotions like sadness or anger without difficulty and in a way that is respectful of others.
Emotional expression is the action oriented part of one’s emotional experience. Successful personal and work relationships are related to the leader’s ability and comfort with openly exchanging thoughts and feelings. When the leader clearly expresses their feelings in a comfortable manner others will feel more open also which often leads to greater interpersonal connection, understanding and teamwork.
Coaching Strategies for Emotional Expression: