The Auerbach REFS Model for Coaching Change with Emotional Intelligence, Part One: Reality Testing
April 3, 2025
By Jeffrey E. Auerbach, Ph.D., MCC, NBC-HWC
The REFS model, which comprises Reality Testing, Empathy, Flexibility, and Stress Tolerance, is grounded in the principles of emotional intelligence (EI) and provides a framework for understanding and coaching individuals managing change.